Working with Complainers
It seems that every organization has three kinds of folks as members: those that lead; those that do; and those that like to complain about the first two groups. Community associations are no different. In fact, I am reminded of a quote from the late Jim Murray of the Los Angeles Times in referring to the notoriously aggressive sports fans in Philadelphia, who said "Philadelphia (fans) would boo a cure for cancer."
Nevertheless, it is up to us to not only work with those who spend their time complaining, but also learn from them and use their perspective to make our communities even better. So hints for dealing with the more negative of our brethern:
91. Remember: the only way to improve is through constructive complaints.
92. Be diplomatic.
93. Listen.
94. Be interested.
95. Remain calm.
96. Don't say anything about anyone's momma.
97. Try working together - two people cooperating are more effective than one person telling another to change.
98. Do not allow complainers to insult you or use foul language.
99. Never complain about complainers - your workds will get back to you.
100. Invite them to volunteer.
